These terms apply when you use kazen.co.in, contact us or buy KAZEN products. By using the website you agree to them. Please read them together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
1. About KAZEN
KAZEN is a professional skincare brand. The website and brand are operated by Dermiq Care Inc., Plot No. 139A, Khasra No. 1356, Panch Kula-III, Chhapraula, Ghaziabad, Uttar Pradesh 201009, India. Our products are manufactured in India by our licensed manufacturing partner; the manufacturer's details are printed on every pack.
2. Product information
- KAZEN products are cosmetics. They are not medicines and are not intended to diagnose, treat or cure any condition.
- Professional kits (cleanup, facial, Derma and pedicure kits) are made for use by trained beauty professionals. Always follow the step-by-step instructions on the pack and on the product page.
- Do a patch test before first use, avoid contact with the eyes, and stop using a product if irritation occurs.
- We try to keep product descriptions, ingredient lists and images accurate. Packaging may change from time to time. If the pack and the website differ, the information on the pack applies.
3. Prices, availability and enquiries
- Prices, where shown, are in Indian rupees and include applicable taxes.
- Some or all products may be available by enquiry only. In that case you can request a call back, and we will share pricing and availability directly.
- Salon, wholesale and distributor pricing and terms are agreed separately and in writing.
4. Orders
When online ordering is open, placing an order is an offer to buy. The contract is formed when we confirm your order by email or dispatch it. We may cancel an order if a product is out of stock, a price was shown in error, or we suspect fraud. If we cancel after you have paid, we will refund you in full.
5. Payment
We accept online payment only: UPI, debit and credit cards, net banking and wallets, through our secure payment partner. Cash on delivery is not available. Your order is confirmed once payment is successful.
6. Using this website
- Use the site only for lawful purposes. Do not try to disrupt it, access it without permission, or submit false information through our forms.
- Reviews you post must be honest and about your own experience. We may remove reviews that are abusive, misleading or unrelated to the product.
7. Intellectual property
The KAZEN name, 風然 logo, product names, photographs, text and design of this website belong to us or our licensors. You may not copy or reuse them for commercial purposes without our written permission.
8. Limitation of liability
To the extent the law allows, we are not responsible for indirect or unforeseeable losses arising from use of the website or products, including misuse or use contrary to the instructions. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
9. Governing law
These terms are governed by the laws of India. Courts in Ghaziabad, Uttar Pradesh, have jurisdiction, without affecting your right to approach a consumer commission.
10. Changes
We may update these terms from time to time. The version on this page, with the date above, is the one that applies.
11. Contact & grievances
Email dermiqcareinc@gmail.com, call +91 78270 07805 or WhatsApp +91 87964 79952. We acknowledge complaints within 48 hours and aim to resolve them within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.