This policy explains how orders placed on kazen.co.in are packed and delivered within India.
Online ordering may currently be paused while products are available by enquiry. Orders arranged through our team, salons or distributors are delivered as agreed at the time of order.
1. Where we deliver
We deliver to serviceable pin codes across India. We do not ship outside India at present.
2. Processing time
Orders are usually packed and handed to our courier partner within 1 to 2 business days (Monday to Saturday, excluding public holidays).
3. Delivery time
Standard delivery usually takes 5 to 7 business days after dispatch, depending on your location. Remote areas and peak seasons can take longer. Delivery times are estimates, not guarantees.
4. Shipping charges
Shipping is free on orders above ₹999. For smaller orders, any delivery charge is shown clearly at checkout before you pay.
5. Payment
All orders are prepaid. We accept UPI, cards, net banking and wallets through our secure payment partner. Cash on delivery is not available.
6. Tracking
Once your order ships, we send the tracking details by email or SMS. You can also use our Track Order page.
7. Damaged or missing parcels
If a parcel arrives damaged or tampered with, please take photos and a short unboxing video, and contact us within 48 hours of delivery. If your parcel has not arrived 10 business days after dispatch, let us know and we will follow up with the courier. See our Return & Refund Policy for replacements and refunds.
8. Contact
Email dermiqcareinc@gmail.com or WhatsApp +91 87964 79952 with your order number.