Skincare is personal and hygiene matters, so our returns are limited to products that arrive damaged, faulty or incorrect. Here is how it works for orders placed on kazen.co.in.
1. When you can return a product
You can request a return, replacement or refund within 7 days of delivery if:
- the product arrived damaged or leaking;
- the seal or packaging was broken or tampered with on arrival;
- you received the wrong product or the wrong quantity;
- the product is past its expiry date on arrival.
2. What we cannot accept
- Products that have been opened or used, for hygiene reasons, unless they were faulty on arrival.
- Professional kits where any sachet, phial or pouch has been opened.
- Returns because of a change of mind or choosing the wrong skin type. If you are unsure which kit suits you, ask us before ordering.
- Products bought from anyone other than KAZEN or an authorised KAZEN distributor.
3. How to request a return
- Email dermiqcareinc@gmail.com or WhatsApp +91 87964 79952 within 7 days of delivery.
- Include your order number, what went wrong, and clear photos. An unboxing video helps us resolve damage claims faster.
- We reply within 2 business days. If the return is approved, we arrange a pickup or tell you how to send the item back.
4. Refunds
- Once we receive and check the returned item, we offer a replacement or a refund.
- Refunds go back to your original payment method within 5 to 7 business days of approval. Your bank may take a little longer to show it.
5. Cancellations
You can cancel an order before it is dispatched by contacting us with your order number. Paid orders cancelled before dispatch are refunded in full. Once an order has shipped, it can no longer be cancelled, but the return rules above still apply.
6. Salon and distributor orders
Bulk, salon and distributor orders follow the return terms agreed in writing at the time of purchase.
7. Contact
Email dermiqcareinc@gmail.com, call +91 78270 07805 or WhatsApp +91 87964 79952.