Privacy Policy

This Privacy Policy governs the collection, use, storage, and disclosure of personal data by Kazen Natural Pvt. Ltd. ("Company," "we," "our") in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the IT Act, 2000, and all applicable Indian data protection laws. This policy applies to all visitors and business enquirers accessing our website at kazennatural.com.

1. Data Fiduciary Details

Under the DPDP Act, 2023 (Section 2(i)), Kazen Natural Pvt. Ltd. is the Data Fiduciary — the entity that determines the purpose and means of processing your personal data.

• Entity: Kazen Natural Pvt. Ltd.
• Address: Greater Noida, Uttar Pradesh 201306, India
• Contact: kazennatural@gmail.com | +91 87964 79952
• Grievance Officer: kazennatural@gmail.com (respond within 30 days per DPDP Rules, 2025)

2. Personal Data We Collect

We collect personal data only when you voluntarily provide it. Categories of data collected include:

a. Business Enquiry Data

• Full name, company name, job designation
• Email address, phone number
• Manufacturing requirements, product categories of interest, MOQ needs
• Message content submitted through enquiry forms

b. Website Analytics Data (Non-Personal / Aggregated)

• Browser type and version, operating system
• Pages visited, time on site, referral source
• IP address (anonymised via Google Analytics anonymisation settings)

c. Communication Records

• Emails, WhatsApp Business messages, and phone call records pertaining to manufacturing enquiries

We do not collect: Sensitive Personal Data or Information (SPDI) as defined under Rule 3 of the IT (SPDI) Rules, 2011 — specifically, we do not collect financial account details, biometric data, health/medical records, or passwords through our website forms.

3. Legal Basis for Processing

Under the DPDP Act, 2023 (Section 4), personal data may be processed only for a lawful purpose and with the consent of the data principal, or for a legitimate use specified in Section 7 of the Act. Our lawful bases are:

• Consent (Section 6, DPDP Act): By submitting an enquiry form, you provide free, specific, and informed consent for us to process your data for the stated purpose
• Legitimate Business Purpose: Processing necessary to respond to your manufacturing enquiry and provide quotations
• Legal Obligation: Retention of business records as required under the Companies Act, 2013 and Income Tax Act, 1961

4. How We Use Your Data

Your personal data is used exclusively for:

• Responding to manufacturing enquiries and providing custom formulation quotations
• Communicating regarding ongoing manufacturing projects and timelines
• Sending relevant updates about our herbal supplement manufacturing services (only with your consent)
• Improving website functionality and user experience via analytics
• Complying with legal obligations under applicable Indian law
• Preventing fraud and ensuring the security of our platform

5. Data Sharing & Third Parties

We do not sell, trade, rent, or commercially transfer your personal data to third parties. Data may be shared with:

• Email delivery services (for sending automated confirmations) — bound by data processing agreements
• Google LLC — for analytics (data anonymised; governed by Google's Privacy Policy and Google Analytics Terms)
• WhatsApp Business (Meta) — if you initiate contact via WhatsApp; subject to Meta's Business Messaging Terms
• Law enforcement / regulatory authorities — when required by law, court order, or government directive under applicable Indian law

All third-party service providers are evaluated for data protection compliance. No cross-border transfers are made to jurisdictions restricted under the DPDP Act (no such restrictions are notified as of the date of this policy).

6. Confidentiality of Business Information

All formulation specifications, brand information, proprietary processes, and trade secrets shared with Kazen Natural are protected under signed Non-Disclosure Agreements (NDAs) enforceable under the Indian Contract Act, 1872. We treat all client business information as strictly confidential and do not disclose it to any third party.

7. Data Retention

We retain personal data only for the period necessary to fulfil the stated purpose or as required by law:

• Enquiry records (without project conversion): 12 months
• Manufacturing project records: 7 years (Companies Act, 2013 / Income Tax Act, 1961 requirements)
• Analytics data: 26 months (Google Analytics default retention period, configurable)
• Communication records: Duration of business relationship + 3 years

After the retention period, data is securely deleted or anonymised.

8. Your Rights as Data Principal

Under the DPDP Act, 2023 (Sections 11–13), you have the following rights:

• Right to Access (Section 11): Obtain a summary of personal data processed and the processing activities undertaken
• Right to Correction & Erasure (Section 12): Request correction of inaccurate data or erasure of data no longer necessary for the purpose
• Right to Grievance Redressal (Section 13): Lodge a complaint with our Grievance Officer, which shall be responded to within 30 days
• Right to Withdraw Consent (Section 6(4)): Withdraw consent at any time; withdrawal does not affect the lawfulness of processing prior to withdrawal
• Right to Nominate (Section 14): Nominate another individual to exercise rights in the event of death or incapacity
• Right to Complain to DPBI: If not satisfied with our response, lodge a complaint with the Data Protection Board of India (DPBI)

To exercise any right, email kazennatural@gmail.com with the subject "Data Rights Request." We will respond within 90 days as required under the DPDP Rules, 2025.

9. Cookies & Tracking

Our website uses:

• Essential cookies: Required for website functionality (session management, form submissions). No consent required.
• Analytics cookies (Google Analytics 4): Track anonymised usage behaviour. Activated only with your consent. You may opt out at any time through your browser settings or by visiting Google's opt-out tool.
• WhatsApp chat widget: May set functional cookies when you initiate a WhatsApp conversation.

We do not use profiling cookies, behavioural advertising cookies, or cross-site tracking technologies.

10. Security Safeguards

We implement appropriate technical and organisational security measures as required under DPDP Act 2023 (Section 8(5)) and IT (SPDI) Rules, 2011 (Rule 8), including:

• SSL/TLS encryption for all data transmission (HTTPS)
• Access controls limiting data access to authorised personnel only
• Documented information security policy
• Regular security assessments
• Breach notification to DPBI and affected individuals without undue delay (within 72 hours of discovery) as required under DPDP Act Section 8(6)

11. Children's Data

Our website and services are intended for business-to-business (B2B) audiences only and are not directed at children under 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal data, we will delete it promptly in accordance with DPDP Act 2023 (Section 9).

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Material changes will be notified prominently on our website. Your continued use of our website following notification constitutes acceptance of the updated policy.

13. Governing Law & Dispute Resolution

This policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the jurisdiction of courts in Greater Noida, Uttar Pradesh. Regulatory complaints may be filed with the Data Protection Board of India (DPBI) once established.

14. Contact & Grievance Redressal

Grievance Officer: Kazen Natural Pvt. Ltd.
Email: kazennatural@gmail.com
Phone: +91 87964 79952
Address: Greater Noida, Uttar Pradesh 201306, India
Response time: Within 30 days of receipt of complaint.