Help centre
Frequently asked questions.
Answers about our products, ordering, delivery, returns and distributorship. Can't find what you need? Contact us.
About KAZEN
What is KAZEN?
KAZEN (風然, "Change for the Better") is a professional skincare brand. Our formulations are inspired by Japanese skincare, and every product is manufactured in India.
Who makes KAZEN products?
KAZEN products are manufactured in India by our licensed manufacturing partner and marketed by Dermiq Care Inc., Ghaziabad. Manufacturer details are printed on every pack and listed on each product page.
Are KAZEN products for salons or for home?
Both. The Cleanup, Fruit Therapy and Pedicure kits are professional kits for trained beauty professionals. The Home Care range and UV Shield sunscreen are made for your daily routine at home.
Products & ingredients
Which products suit my skin type?
Each range page has a comparison table by skin type. For example, Pure Balance is for oily skin, Hydra Balance for dry skin and Dual Balance for combination skin. You can also use the Ritual Finder or request a call.
Where can I see the full ingredient list?
Every product page has an Ingredients (Composition) tab with the complete ingredient list, and kits list the ingredients of each step separately.
How do I use a professional kit?
Open the How to Use tab on the product page. It shows every step in order, with the product, pack size and exact instructions.
Do I need a patch test?
Yes, we recommend a patch test before first use. Avoid contact with the eyes and stop using a product if irritation occurs.
Are KAZEN products medicines?
No. KAZEN products are cosmetics. They are not intended to diagnose, treat or cure any skin condition.
Ordering & payment
How do I buy KAZEN products?
Some products may currently be available by enquiry. Tap Request a Call on the product page and our team will share pricing and availability. Salons can also apply for professional pricing.
Which payment methods do you accept?
Online payment only: UPI, debit and credit cards, net banking and wallets through our secure payment partner. Cash on delivery is not available.
Do you offer salon or bulk pricing?
Yes. Salons, beauty professionals and distributors can apply on our Become a Distributor page, and our team will share pricing and terms.
Shipping & returns
Where do you deliver?
We deliver to serviceable pin codes across India. We do not ship internationally at present.
How long does delivery take?
Orders are usually dispatched within 1 to 2 business days, and standard delivery takes about 5 to 7 business days after dispatch.
Is shipping free?
Shipping is free on orders above ₹999. Any delivery charge for smaller orders is shown at checkout before you pay.
Can I return a product?
You can request a return within 7 days of delivery if a product arrives damaged, tampered with, expired or incorrect. Opened products cannot be returned for hygiene reasons. See our Return & Refund Policy for details.
Distributorship
How do I become a KAZEN distributor?
Fill in the application on our Become a Distributor page. Our team reviews every application and calls you to discuss your region, pricing and next steps.
Is there a minimum order for distributors?
Minimum order, pricing and margins depend on your region and business type, and are shared after we review your application.